Positive Planner support

For help with Positive Planner, email ray@rayguden.com. Positive Planner is operated by Growth Experts Pty Ltd (ABN 61 698 216 401).

Help us find the problem

Include the email you use to sign in, your device and app version, what you were trying to do, and any error wording. Screenshots are optional; hide private planner content and other people's information. Never send passwords, verification codes, payment-card details or health/journal entries.

Sign-in and saved work

Use the same account and sign-in method to reach synced work. Unsynced changes and device-only drafts may remain on the original device. If access or sync is unclear, contact support before uninstalling, clearing app data or creating a replacement account.

Billing

For store renewal or cancellation, use your Apple or Google subscription settings. For a web subscription, open Membership and manage it through Stripe. If a purchase is still being confirmed or access looks wrong, contact us before starting another purchase. Do not send full card details.

Privacy and account deletion

You can request deletion of your account and associated data without reinstalling the app. You can also email us about access, correction or a privacy complaint. Our privacy notice explains what we handle and retain.

Health-related questions

Positive Planner is a general planning and wellbeing app, not medical care. Consult a qualified healthcare professional for medical advice, diagnosis or treatment.