Delete your Positive Planner account
This page explains how to request deletion of your Positive Planner account and associated data. Positive Planner is operated by Growth Experts Pty Ltd (ABN 61 698 216 401).
Request deletion without the app
Email ray@rayguden.com with the subject Delete my Positive Planner account. Include the email address you use for Positive Planner and say that you want your account and associated data deleted. You do not need to reinstall the app.
We need to verify that the account belongs to you before deleting it. We may ask you to confirm through your account email or sign-in method. Never send your password, verification codes, payment-card details or journal content. If you cannot access your account email, tell us so we can discuss account verification.
Request deletion while signed in
- Open Settings in Positive Planner.
- Choose Data & account, then Delete my account.
- Read the confirmation and complete any requested sign-in verification.
Export anything you want to keep before deletion. A readable journal export is a separate action. Deletion is permanent once completed.
Subscriptions and pending cleanup
Deleting an account does not cancel an Apple or Google subscription. Cancel renewal in the store where you subscribed before requesting deletion. Cancelling a subscription alone does not delete your account.
Deletion may wait while a purchase is confirmed, billing is closed or connected calendars are cleaned up. Account data remains until that cleanup succeeds. If the app shows a pending-cleanup message or you cannot finish these steps, email us to initiate the request and get help. We will explain any remaining steps and confirm when deletion is complete. Email us to ask about a pending request.
What is deleted
Completed deletion removes the Positive Planner sign-in account and associated account records, including tasks, habits, saved journal and mood entries, onboarding answers, preferences, step history, Pip progress, rewards and social records. We disconnect integrations and request the provider cleanup used by the app.
Original events in your Google or Microsoft calendars and data held by Apple Health or Health Connect remain with those services. Deletion does not remotely erase exports, manual backups or copies left on other devices; remove copies you keep and revoke device permissions separately.
What is retained
Limited account identifiers, deletion and cleanup status/timestamps, and webhook-processing records are retained to prevent delayed events from recreating a deleted account or being processed twice. These records do not contain your planner or journal content and currently have no automatic expiry. Payment providers may retain transaction records under their own policies.
Support emails are separate from the app database and are not automatically erased by in-app deletion. Tell us if you also want that correspondence reviewed for deletion. See our privacy notice or contact us with a deletion question.